www.JOLLIES.net -

The Terms & Conditions

Yes, I think it's boring too, but it has to be said..........

Jollies, Gran Canaria

CURRENCY - Payment is required in GBP or in Euro's. If paying in Euro's payment must be made direct into our Spanish Bank account.

BOOKING CONFIRMATION - Do not book your flights until we have confirmed your booking! Should you choose to book flights before receiving an email or other form of written confirmation from us to say that your dates have now been secured, you do so at your own risk. We will not be responsible for any costs you may incur {to include but not be limited to, flights} should we be unable to offer you confirmation of those dates. We do not recommend you make a deposit payment to us until written confirmation has been received from us to state that we are temporarily holding your dates awaiting a payment. If, having made your payment and received our confirmation of your booking, you are then unable to find flights that suit you within 12 hours of making your on-line payment we will return your payment in full, no questions asked. By booking with us it will be deemed that you have read ALL our Terms and Conditions. Your agreement to our Terms and Conditions will be required on the booking form that you will be required to complete.

REFUNDABLE DAMAGE DEPOSIT - The refundable damage deposit is to cover costly breakages (not just the odd cup etc!!), damage, exceptional cleaning [such as mattresses, walls, ceilings etc], or any expenses, losses or costs incurred and is to be paid at least 8 weeks prior to departure.

The damage deposit also covers the call out of our House Managers in non emergency situations or in circumstances arising out of your own neglect, i.e if you have locked yourself out. The deduction against your damage deposit will be the current call out rate payable to our House Managers. This call out charge is currently a minimum of £15.

Lost keys will charged at the cost price of replacement.

Leaving the safe locked with the code you have set will inevitably incur call out charges of both the house manager or her representative and the safe engineer.

Whilst you are winging your way back to the UK my keyholder will be confirming to me that all is well at the apartment. Once you have returned the keys to me (or handed them to our property manager if she has taken you to the airport for your return journey) I will return your £50 refundable damage deposit within 48 hours by Paypal or in the form of a cheque to the first person named in your booking form.

YOUR CONTRACT - By booking the Jollies apartment, you are entering into a contract with us and you are agreeing to all our Terms and Conditions. A breach of our Terms and Conditions by you or any member of your group, at anytime within your stay, will break the contract between us. A breach deemed serious enough by me will result in you and all members of your group being asked to leave the accommodation immediately. The Spanish police will enforce eviction if necessary.

EMAIL ADDRESS - Please notify me of any email address change – as this will be where the property address and directions will be sent to, in addition to any last minute correspondence.

HOME ADDRESS - Please notify me of any home address change – as this will be where the property keys are posted to.

INSURANCE - It is a condition of booking that you have holiday insurance and you agree that we have advised you of the need for each party member to have insurance with at least standard cover which includes (but is not limited to) cancellation cover, theft, damage & injury. You further agree that we are not responsible for any losses, damage or injury under any circumstances.

CANCELLATIONS - WITHIN 12 HOURS OF BOOKING - Should you, for instance, be unable to find flights that YOU want within 12 hours of receiving our written confirmation that your dates have been secured, all monies paid will be returned to you in full providing we have received your written request to cancel within 12 hours. Cancellations outside the 12 hour period stated above, may result in costs being incurred.

MORE THAN 8 WEEKS PRIOR TO DEPARTURE - If you cancel the booking more than 8 weeks prior to departure, then providing I am able to re-let I will return your deposit to you less any costs I have incurred (advertising etc).

LESS THAN 8 WEEKS TO DEPARTURE - If you have to cancel with 8 weeks or less left to your departure date you will already have paid the full balance plus the refundable deposit. You will get the refundable damage deposit back, of course. If I am able to re-let the property for the full period of your booking your payment will be returned to you less any costs and/or losses that I have incurred. I promise I will try very hard to be able to return as much of your payment to you as I can. I have no wish to make money from your cancellation! Hopefully, we can work together to make this a less costly experience for us both. But remember, insurance takes away that headache for you (and having insurance is a condition of booking). Let us both try to keep each others losses to a minimum in such unfortunate circumstances.You may be able to claim any losses from your travel insurance provider. So please, just as you would do for any other holiday - you must make sure that you are insured. This is a condition of making your booking and is your responsibility.

UNPAID MONIES - Holiday balances must be received on or before the due date shown on your invoice (8 weeks before departure). Holiday balances which remain unpaid 7 days after the due date without prior written or emailed agreement will result in the dates being released and your booking cancelled. In such instances your deposit will be lost.

HOLIDAY AMMENDMENTS - Name changes or additions to the original booking are accepted. They will incur a £5.00 administration charge per name. Date changes will be accommodated where possible (other than last minute) and will incur a £10 administration charge. It is not possible to guarantee that date changes will be possible.

RESTRICTIONS - We don't let Jollies to groups of teenagers (i.e. under 21's) or any teenagers holidaying without parents, under any circumstances. The maximum occupancy is 4 persons for couples and families and 2 persons for singles. We will not permit 5 (or more) persons under any circumstances. I reserve the right to refuse to let the property to any individual, group or family that I choose and I need not offer any explanation or reason.(Unlikely to happen but I wanted you to know I have rights too!!).

SMOKING - Smoking is not permitted inside the apartment. You can, of course, smoke on the terrace.

SAFETY - Parents must supervise their children at all times. Parents are responsible for their childrens safety at all times.

Foreign properties cannot be guaranteed to always have the same high degree of safety measures as we take for granted, here in the UK. With tiled floors, for instance, you may find you need to take more care than you would on carpeted flooring. On arrival, therefore, you and your party must familiarise yourselves with all areas of potential hazard. A condition of your booking is that you accept responsibility for the safety of all your party when in the property.

EMERGENCY CONTACT IN the CANARIES - We have a female English House Manager for you to contact in an emergency. You will be given her phone number prior to your holiday. Unless it is a true emergency please do not contact them before 10am or after 6pm. She will do her best to help but you need to be aware that she is not a full time employee, she has other commitments to fulfill and her response cannot always be instant. It is not realistic, for instance, to expect her to always be able to get to you promptly. She is out and about leading her life. She is a great person however, and you will find she will always do her utmost to assist as quickly as she is able. Call outs deemed by me to be for a non emergency, such as but not limited to - locking yourself out, will incur a minimum £15 charge, deductable from your damage deposit. New keys will be charged at cost price and will be payable directly to our house manager in euro's.

AIRPORT PICK-UPS - Our house manager, Karen, offers airport pick-ups at 35 euros each way. This service is operated independently by Karen, but as a service to our clients, Jollies are happy to make the arrangements for you. Airport pick-ups must be requested in writing, either in your booking form, by email or by post. Airport pick-ups cannot be requested by phone or text. The charge of 35 euro's each way is payable directly to Karen. Before you travel you are provided with Karens mobile number and you must TEXT or PHONE Karen with any known delays to your flight. Failure to do so will incur a waiting charge of 5 euros per half hour or part there-of. Flights often vary in length due to weather conditions and missing a take-off slot can also change the arrival time - there will be no waiting charge for delays deemed to be reasonable and in line with such circumstances. The waiting charge will be payable however, when a delay known prior to take-off has not been communicated by you to Karen by phone or text. Airport pick-ups can be cancelled without charge up to 3 days prior to the travel date by email or post. Bookings no longer required but not cancelled in time will result in you being invoiced for 35 euros or it being deducted from your damage deposit to reimburse Karen.

TOWELS & BEDDING- We provide one hand towel & one bath towel per person. You must provide your own towels for the beach and the pool. The beds are made up for your arrival and have cotton sheets, pillowcases & a bedspread. Quilts are stored in the wardrobes should you need them.

2008 STAYS OF MORE THAN 14 NIGHTS:- We offer FREE pre-arrival and departure cleaning. For each and every client cleaning is an optional extra for the first two weeks. However, weekly cleans & and linen changes by our house manager are obligatory for bookings of more than 14 nights commencing during week 3 at the latest and each clean with linen change will cost 35 euro's. The payment must be made directly to our house managers. Weekly cleans & linen changes are obligatory for all extended periods.

The property will be spotlessly clean when you arrive. Please leave it in a reasonable condition. Please note: There will be a charge against your deposit of £5 if our House Manager's are left to do your washing up.

WASHING MACHINE - We have a washing machine for your use, at no extra cost, but we don't provide powder. We cannot be held responsible for any breakdown which may leave you without this facility, but we will endeavour to rectify the problem as soon as we are able.

ELECTRICITY & WATER SUPPLIES - Whilst we cannot be held responsible for any break in supply of electricity or water, a call to our property manager will ensure that everything that can be done will be done in order to restore the service with minimal disruption to your holiday. However, please be aware that the Spanish are quite "laid back" and it is not always possible to get workmen to attend "at the drop of a hat", particularly on Sundays or during a Fiesta. On the rare occasion that a problem occurs, we would ask for your patience and understanding of Spanish life, and reassure you that WE will work very quickly to ensure action is taken at the earliest time possible.

POOL MAINTENANCE - Wherever possible we try to obtain advance notice of pool closure for maintenance. However, it is not always possible to pre-warn our guests and we cannot take responsibility for those such occasions, all of which are not under our control.

COMPLAINTS - If you have a complaint whilst staying at the house, please speak to my house manager (details will be provided to you prior to departure). I can of course, be contacted directly if you prefer. I will do everything I can to rectify whatever is wrong.

Should, heaven forbid, the worst happen and we have a dispute that we are unable to resolve between us, then it needs to be clear that by entering into any holiday tenancy with me you are agreeing that any unresolved issues should be settled under English Law.

Hopefully none of this will be relevant and you will have a happy, sunny, relaxing time and will start counting the days to your return visit!!!

PRICE INCREASES - Price increases do not affect the price agreed for holidays already booked where a deposit payment has been received.

DISCLAIMER - We often provide links to information sites. These are provided as a courtesy to our visitors. Please make your own checks as we cannnot be held responsible for third party information (i.e. via but not limited to, any links on our website).

AND FINALLY - I've tried not to lay down unneccesary rules and I don't think anyone could say my prices were high, so I don't feel too bad about saying that you must take care of the property and treat it (and my neighbours) with respect. We hope you have a wonderful holiday and would love to hear all about it on your return.

Happy Jollies!!!
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